Politique d’expédition

Shipping and Delivery Terms

We strive to dispatch all orders as quickly as possible. If an item is in stock and ordered on a business day, we hand the package over to the carrier the same day, or within 24 to 48 hours at the latest. For items available on order, the estimated dispatch time is listed directly on the product detail page. Please note that processing times may be slightly extended during public holidays or major sales events. Once we hand your shipment over to the carrier, we will send you a confirmation email containing a link to track your package in real time, or you can find the tracking option on our website. 

You can choose from the following delivery options: Zásilkovna (Packeta) pickup points (delivery within 1–3 business days), courier delivery to your address via PPL, DPD, or DHL (delivery within 1–2 business days), or Czech Post services (delivery within 2–4 business days for). Shipping is completely free for all orders exceeding $35.

When receiving the shipment from the carrier, please carefully inspect the condition of the packaging. If the box is visibly damaged, do not accept the shipment and fill out a damage report with the driver. If you discover damage to the contents only after unpacking, please take photos of both the outer packaging and the damaged goods, and contact us at [Your e-mail] within 48 hours. Should the shipment be returned to us as unclaimed, a fee equivalent to the standard shipping cost will be charged for re-delivery. If you decide to cancel an unclaimed order, the refund amount will be reduced by the actual costs incurred for the unsuccessful delivery attempt.